I’ve tried to schedule an appointment at my local test center but there are no seats available. What can I do?

We are sorry to hear that you are having a difficult time finding an appointment. The good news is Prometric continues to open up new appointments through added site openings and additional hours. Make sure to check Prometric’s open sites list frequently to see when your test center/test centers within close proximity are scheduled to open or enable additional test seats.

What health and safety measures are being taken to prevent the spread of COVID-19 at open test centers?

Prometric has always been committed to providing a clean, safe, and secure testing environment for the millions of individuals that visit their test center each year. In the wake of the pandemic, they have further enhanced their global operating procedures, including enhanced training, cleaning, and test-center signage, using analyses from architecture and design consultants and health experts, including top infectious disease epidemiologists from Johns Hopkins University, and guidance from the CDC and WHO. Additionally, social distancing is practiced in all common areas, and all staff and test takers are required to wear a mask or face covering while at the center.


For Prometric’s most up-to-date global modified test center procedures, please visit https://www.prometric.com/covid-19-update/social-distancing-policies.

What can I expect when I show up for my test appointment?

When you show up at the Prometric test center, you will see signs advising you on what is required to enter the test center. This includes wearing a mask, complying with any local or federal mandates or guidelines, and attesting that you have not been diagnosed/exposed/ to COVID-19 or traveled in a highly infected area in the past 14 days, and are not currently exhibited flu or cold-like symptoms (further details can be found here). 


Once inside, there will be signs directing you wear to stand, and test center staff will guide you through the entire check in and check out procedure. You will also receive a courtesy call prior to your appointment letting you know of any other requirements you might need to know.

Am I required to wear a mask during my testing appointment?

Yes. Test takers are required to bring and wear a mask during the entirety of their time at the test center. Both medical masks or cloth face coverings are acceptable. Any test taker that comes to the test center without a mask will not be allowed to test, marked as a “no show,” and will not be eligible for a free reschedule.


For Prometric’s most up-to-date global modified test center procedures, please visit https://www.prometric.com/covid-19-update/social-distancing-policies.

For more information about taking your NCIDQ Exam during COVID-19, make sure to check out the following resources on Prometric.com regarding updates to site status, procedures, safety measures, and FAQs.


  • COVID-19 Strategies: provides the most current information on Prometric's operation status and safety measures.

  • Essential Client Programs List: provides our current list of essential test programs that are currently eligible to test in the U.S. We will evaluate and update this list on a rolling basis.

  • Site Openings List: provides a running list of all of our current open/scheduled-to-open sites and their resumption test date. This list is updated daily to reflect any changes in status, and will be evaluated for further additions on a rolling basis.

  • Site Closures List: provides a list of last minute test center closures (closing early or entirely) due to unforeseen events. We follow our normal displacement process for any impacted candidates. 

  • Test Center Policies: provides a detailed look at our standard and social distancing policies and test center procedure modifications that candidates are expected to follow while at the test center.

  • Test-Taker FAQ: provides answers to frequently asked questions you might have about impacts to your exam.