CIDQs COVID-19 UPDATE 3.18.20
Attention April 2020 NCIDQ Exam Candidates:
We would like to thank our CIDQ community for bearing with us during this unprecedented time. We have been working closely with our exam vendors to determine the best path forward.
Yesterday, Prometric, our test center vendor, informed us that they are closing their test centers in the US and Canada for the next 30 days, beginning March 18. At this time, Prometric anticipates reopening on April 16, pending additional developments of this outbreak but of course, there is no guarantee and reports suggest that is increasingly unlikely.
As this lands directly in the middle of the exam administration window, CIDQ has chosen to act preemptively and made the decision to postpone the April 2020 NCIDQ Exam to the fall/October 2020 administration. We have investigated alternative “make-up” testing windows in advance of the October administration and unfortunately, there is not sufficient test center capacity during those windows to do so.
All current exam appointments scheduled for April 2020 will be cancelled, and you will receive an email confirming the cancellation.
If you wish to rollover your purchased April exams to the October exam administration, no immediate action is necessary on your part. CIDQ will transfer your eligibility and purchased exam to October 2020 automatically. In July, we will email you the steps to schedule your exam appointment. There is no additional cost.
For candidates concerned about their eligibility window, CIDQ will extend the eligibility windows for all candidates who were eligible to sit for the April exam by one (1) exam administration. This extension will occur automatically and will not require any action by the candidate. Please allow up to eight weeks for the extension to show on the Dashboard of your MyNCIDQ Account.
In light of these current events, and in an effort to diminish anxiety for our candidates, CIDQ has decided to apply the current/spring exam blueprints moving forward into the October exam administration. Those who have utilized the current blueprints to study will want to take advantage of that this fall. We will implement the new exam blueprints in 2021.
We recognize the work you have put in to prepare for the NCIDQ Exam and strongly encourage you to move forward in October. CIDQ would like to gift an NCIDQ practice quiz for each exam you purchased for rollover to October to help you prepare. CIDQ will automatically send you a practice quiz voucher, which will be good thru October 31, 2020. If you prefer a refund of your April exam(s) out of concerns surrounding COVID-19 or due to scheduling conflicts in October 2020, CIDQ will provide a full refund if requested by April 15, 2020.
Lastly, we understand how disappointing and inconvenient this announcement is for many, but the health, safety, and welfare of our employees, community, and candidates must remain the priority.
CIDQ stands ready and committed to assist you as we continue to navigate these challenging times.
Moreover, wishing you and your loved ones health, safety, and sanity.
POSTPONED NCIDQ EXAM | COVID-19 FAQ’s
What will happen with the exam fees I paid for the spring/April 2020 administration?
CIDQ will transfer your eligibility and purchased exam to October 2020 automatically. In July, we will email you the steps to schedule your exam appointment. There is no additional cost.
If I already emailed firstname.lastname@example.org following CIDQ’s communication on March 16, do I need to do anything additional at this time?
No, we will automatically rollover your eligibility to the October exam administration.
Will my application and exam eligibility period be extended?
Yes. CIDQ will extend applications for those who were approved and eligible to test for the spring/April exam by one (1) exam administration. This extension will occur automatically and will not require any action by the candidate. Please allow up to 8 weeks for the extension to show on the Dashboard of your MyNCIDQ Account.
Which exam blueprints will be utilized for the fall/October administration?
All NCIDQ Exams in the fall/October 2020 administration will reference the current/spring exam blueprints. The updated blueprints will be implemented in 2021.
Can I receive a refund for my cancelled exam?
Yes. If you would like a refund, please email us at email@example.com and include your name, 6-digit control number, and the exam(s) that you purchased. We will issue full refund(s) for exam(s) purchased for the spring/April 2020 exam administration. Otherwise, if no action is taken, your spring/April 2020 exam(s) will be transferred to the fall/October 2020 administration at no cost. Please allow up to 14 days for refunds to be processed. You must request a refund no later than April 15, 2020.