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CANDIDATE SCENARIOS AND OPTIONS:

 

YOUR TEST CENTER IS OPEN

1 – If test centers are open, you sit for your exam(s) as planned.

Regular reschedule policy applies: $45 fee 5-30 days out; no charge 31 days or more out if rescheduling within the current exam administration.

 

2 – If test centers are open, but you are uncomfortable testing for COVID-related reasons, you may rollover your exam(s) to fall/October 2021 at no charge.

  • You must cancel your exam appointment more than 5 days prior to your scheduled appointment.

  • You must complete and submit this form to CIDQ to indicate your plan.

  • Your eligibility window will not be extended an additional exam administration.

 

3 – If test centers are open, but you wish to cancel your exam(s) entirely (without rollover), you may do so, however, a $50 cancellation fee per exam will apply (temporarily reduced).

  • You must cancel your exam appointment more than 5 days prior to your scheduled appointment to receive partial refund, otherwise full exam fee is forfeited.

  • You must complete and submit this form to CIDQ to indicate your plan.

 

YOUR TEST CENTER IS CLOSED

4 – In the unlikely event that your test center is closed, CIDQ encourages you to rollover your exam(s) to fall/October 2021.

  • You must complete and submit this form to CIDQ to indicate your plan.

  • Your eligibility window will be extended one exam administration.

 

5 – If you do not wish to rollover your exam(s) to fall, CIDQ will offer full refunds. 

In this unlikely scenario, your eligibility window will be extended one exam administration. Please contact CIDQ at inquiries@cidq.org.

QUESTIONS? YOU MAY REACH US AT INQUIRIES@CIDQ.ORG. PLEASE INCLUDE YOUR NAME AND 6-DIGIT CONTROL NUMBER.

For more information about taking your NCIDQ Exam during COVID-19, make sure to check out the following resources on Prometric.com regarding updates to site status, procedures, safety measures, and FAQs.

 

  • COVID-19 Strategies: provides the most current information on Prometric's operation status and safety measures.

  • Essential Client Programs List: provides our current list of essential test programs that are currently eligible to test in the U.S. We will evaluate and update this list on a rolling basis.

  • Site Openings List: provides a running list of all of our current open/scheduled-to-open sites and their resumption test date. This list is updated daily to reflect any changes in status, and will be evaluated for further additions on a rolling basis.

  • Site Closures List: provides a list of last minute test center closures (closing early or entirely) due to unforeseen events. We follow our normal displacement process for any impacted candidates. 

  • Test Center Policies: provides a detailed look at our standard and social distancing policies and test center procedure modifications that candidates are expected to follow while at the test center.

  • Test-Taker FAQ: provides answers to frequently asked questions you might have about impacts to your exam.